For Verizon Mobile Protect Multi Device accounts, unlimited number of claims is available per registered line. Select smartphones that only have a cracked front screen are eligible for cracked screen repair (smartphones with damage to the back glass or other damaged components beyond front glass are not eligible for cracked screen repair). Subject to parts availability, in select locations, which are subject to change at any time. Repairs are per for med by an Asurion certified technician and come with a 12 month limited warranty. Eligibility for cracked screen repair will be determined at time of claim approval. This benefit is provided by Wireless Phone Protection. All Pro on the Go services (a benefit of Mobile Secure) are subject to the following: available in select loca tio ns, which are subject to change at any time, contingent on certain criteria, including customer location, technician availability, and inventory availability. Same Day Delivery and Setup for insurance replacements is available for select smartphones with approved claims, with eligibility de termined at time of claim approval.
Replacement device could be new or refurbished. Digital Secure: Only smartphones are eligible for most features. Select features may be accessed on tablets and computers. A sma rtphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. Call Filter: Compatible smartphone required; feature s i ncluded vary by device. Tablets, smart watches and basic phones not supported. High risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to manage all settings and access custom controls. Replacement or repair for post-warranty malfunctions is provided under Verizon Extended Warranty. Repairs are available in select locations, subject to parts and technician availability. Eligibility for repair will be determined at the point of Extended Warranty claim. If a repair option is not available for your model smartphone, you will be offered a replacement device and the Extended Warranty $49 replacement fee will be waived.
Verizon Extended Warranty is not available in Florida or for Florida customers. In Florida, extended warranty coverage is provided by the insurance program (device replacement deductible and claim limit apply). Data recovery services provide assistance with backing up data to your preferred cloud service at select uBreakiFix® by Asurion or Asurion Tech Repair & Solutions™ locations, subject to change. Services are available for select smartphones only and include, but are not limited to, downloading data from a storage backup and temporary repair of a damaged smartphone in order to access limited data backup. These services do not include repair or replacement of the smartphone, and customer’s smartphone may be returned in a different manner if necessary to access data for transfer. Ability to access and transfer data is not guaranteed and dependent on certain criteria, including the ability to connect to a network, access to cloud or data storage, and condition of smartphone.
This benefit is provided by Mobile Secure. Digital Secure: A smartphone is required to download the Digital Secure app. Select features may be accessed on tablets and computers. Call Filter: Compatible smartphone required; features included vary by device. Tablets, smart watches and basic phones not supported. High-risk spam calls are automatically blocked and forwarded to voicemail. Download the Call Filter app to manage all settings and access custom controls. Security Advisor does not provide real-time notification of sensitive data exposure; virus/malware removal; home network hacking mitigation; or data loss management. A smartphone is required to download the Digital Secure app, with features included varying by device. To access Tech Coach support, customers can download the Tech Coach app, access tech support by phone repair store near me, or they can access a Tech Coach expert from their Google or Alexa smart speaker. Select features of tech support may also be accessed on tablets and computers.
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